Terms & Conditions

1. Acceptance and Eligibility

By accessing or using FrameWonder, you agree to these Terms of Service. If you do not agree, you must not use the service. You must be at least 18 years old to create an account or purchase services.

2. Description of Service

FrameWonder provides AI-assisted image and video generation, creative project tools, editing features and access to rented GPU computing resources. Available models, features, processing times and output quality may change. Some functionality depends on external providers and GPU availability.

3. Accounts and Security

You must provide accurate account information and keep your login credentials secure. You are responsible for activity through your account, except where applicable law provides otherwise. Contact us promptly if you suspect unauthorized access.

4. Credits, GPU Sessions and Payments

Some AI operations consume prepaid credits. GPU rental is charged according to the rates and billing rules presented before a session starts; charges may continue while a GPU is running even if you are not actively generating content. Applicable prices, taxes, credit costs and session terms are shown in the interface or checkout before you commit to a purchase. Credits are not cash and cannot be transferred or redeemed for money unless required by law.

5. Withdrawal Rights and Refunds

Depending on your country of residence and the nature of the purchase, you may have a statutory right to withdraw. Consumers in the European Union generally have 14 days from the conclusion of a distance contract to withdraw, subject to applicable exceptions. To exercise this right, email info@framewonder.com before the applicable deadline with a clear statement that you wish to withdraw and enough information to identify your purchase. You do not have to give a reason.

Credits are made available after successful payment. Making credits available or using them does not automatically remove your statutory withdrawal rights. Whether an exception applies, or whether a proportionate amount can be charged for services already performed, depends on the type of purchase and the legal requirements met. We do not treat acceptance of these terms alone as consent to waive withdrawal rights.

Where a valid withdrawal requires a refund, we will refund payments as required by applicable law, generally within 14 days of receiving your withdrawal notice and using the original payment method unless otherwise agreed. If a generation fails due to a verified technical issue, contact us so we can investigate appropriate remedies. Nothing in these terms limits mandatory consumer rights in your country.

6. Your Content and AI Output

You are responsible for having the necessary rights and permissions for prompts, uploads, reference images, audio and other materials you provide. You remain the rights holder of your original uploaded content. You may use generated output, including commercially, to the extent permitted by applicable law and any third-party rights. AI output may be inaccurate, non-unique or subject to third-party rights; FrameWonder does not guarantee exclusive ownership or copyright protection of generated material.

7. Prohibited Uses and Moderation

You must not use FrameWonder to create or distribute unlawful material, infringe intellectual property or privacy rights, create non-consensual intimate content, promote sexual exploitation of minors, impersonate others deceptively, or reproduce a real person’s likeness or voice without the necessary authorization. You must not interfere with the security or operation of the platform. We may investigate suspected violations and restrict, remove or suspend content or accounts when reasonably necessary, subject to applicable law.

8. Storage, Availability and Backups

Generated files, uploaded references and temporary GPU files may be deleted as part of operational cleanup or under retention periods communicated within the service. Do not treat FrameWonder as permanent storage: download and back up important files. GPU capacity, third-party AI services and connectivity can be interrupted. We aim to provide a reliable service but cannot promise uninterrupted access.

9. Our Intellectual Property

The FrameWonder name, branding, website design, software and original platform materials belong to FrameWonder or its licensors. These terms do not grant you ownership of the platform or permission to copy or redistribute its software or branding.

10. Liability

We are responsible to the extent required by applicable law. We do not guarantee that AI-generated output will meet a particular creative, technical or legal requirement. To the extent legally permitted, FrameWonder is not liable for losses caused by circumstances outside its reasonable control or by unauthorized or unlawful use of the service. Nothing excludes liability that cannot legally be excluded, including mandatory consumer protections.

11. Changes and Account Termination

We may update the service and these terms. Where required, we will give appropriate notice of material changes. You may stop using the service and request account closure. We may suspend or terminate accounts for serious violations, with due regard to applicable law and any rights relating to prepaid services.

12. Governing Law and Disputes

These terms are governed by Dutch law. If you are a consumer residing in another country, mandatory consumer protections of your country of residence remain applicable. Disputes will be handled by a competent court under applicable jurisdiction rules.

13. Contact and Business Details

For questions about these terms, billing or the service, contact us at the details below.

FrameWonder
Biesheuvelstraat 14
5491 CZ Sint-Oedenrode
The Netherlands
Chamber of Commerce (KvK): 57021864
VAT ID: NL002226084B85
Email: info@framewonder.com