Refund Policy
How we handle refund requests for digital services.
This page explains how to request a refund for FrameWonder purchases and usage. Your statutory consumer rights remain unaffected.
Image credits
If you purchased credits and believe you were charged incorrectly, please contact us with your purchase details. Whether a refund is available depends on the circumstances, including whether the credits have already been used and any applicable statutory rights.
GPU rental sessions
GPU sessions use computing resources while they are running. If you experience a billing error, a session that did not start correctly, or a technical failure, please contact us so we can review the usage and charges. Ending a session does not automatically reverse charges for computing resources already consumed.
Failed generations
If an image or video generation fails, send us the approximate time, generation details and any error message. We will review whether an incorrect charge occurred. An unsuccessful generation does not necessarily mean that no GPU rental time was used.
Consumer rights
Where applicable, consumer withdrawal and refund rights are governed by mandatory law. Digital content and digital services can be subject to specific rules about starting performance and consent. Nothing in this policy limits rights you have under applicable law.
Request a review
Use our contact form and include the email address associated with your account, the relevant order or transaction reference, and a short explanation. Do not include payment card details or passwords.